Support
Get help with Babygrid
Find help with Babygrid, track baby milestones and growth, purchases when offered, and app settings.
Getting started
To track baby milestones and growth, begin with age, growth entries, milestones, notes, and caregiver observations. Review the result against growth history, recorded milestones, routines, and developmental context before acting on it.
- Install the latest app version.
- Check your connection for online features.
- Restart the app if a screen does not refresh.
Purchases and subscriptions
If Babygrid offers a purchase, trial, or subscription, billing and refunds are managed by the store account used to complete it.
- Use Restore Purchases after reinstalling.
- Use your store account for billing changes.
- Contact support if access does not refresh.
Contact support
Include your device model, app version, country, and the exact screen where the issue happened.
- Screenshots help support reproduce visual issues.
- Do not send payment card details.
- Mention whether the issue is on iOS or Android.